Frequently Asked Questions

Your Home Care Questions Answered!

Searching for a reliable in-home care provider for yourself or for a senior loved one is often an overwhelming and sometimes intimidating process. The Home With You Senior Care team is here to help provide the guidance you need in order to find the care that best meets your unique needs. The following are the answers to some of the most frequently asked questions we receive to help you make informed home care decisions.

Click each question to reveal the answer.

Q. In what areas are your services available?

Home With You Senior Care is proud to provide home care services throughout Baltimore County and Howard County, MD, and the surrounding areas. Please visit our Locations Served page for a full list of the communities we serve.

Q. How do I know if my loved one needs in-home care?

If you are searching for the answer to this question, chances are you are noticing some changes with your loved one. Often family members notice that older loved ones are not as social as they used to be, are not eating well, have been forgetting to take medications, have unopened mail or past due notices piling up at home, or frequent falls in the home, etc. These and many other changes can be signs that your loved one can benefit from in-home care services, like those provided by our compassionate Owings Mills caregivers. Still not sure if it’s time to hire a home care agency? Our e-book can help you determine when the time is right. To view and/or download, it click here.

Q. What kind of services do you provide?
We provide a wide range of home care services, and our highly trained caregivers can meet any non-medical care needs. Our Owings Mills home care services include everything from bathing and hygiene care to outings and activities. Our goal is to add joy to your loved one’s life! Please visit our Home Care Services page to learn more about the senior care services we provide.
Q. How quickly can I arrange for service?
We can provide services within 24 hours’ notice. However, if we will be providing ongoing services, we would prefer as much notice as possible so we are able to find the proper fit for your loved one’s personality and care needs.
Q. How much does the service cost?
There are many factors that play into pricing for our senior care services, such as care for more than one person and Wake-Up or Tuck-In services. Contact us for pricing for your specific situation.
Q. Do you require a minimum of hours and days a week in order to provide care?
Our services are available for as little as a 2-hour shift, up through full-time, 24/7 care.
Q. What are my payment options for home care services?
We accept payment via check or credit card.
Q. Are your home care services covered through Medicare, Medicaid, or insurance?
Because we are a non-medical home care agency, our services are not covered under Medicare or Medicaid. Your care may be covered through a long-term care insurance policy.
Q. Is your agency licensed?
Yes, we are licensed as a Residential Service Agency by the Maryland Department of Health, Office of Health Care Quality. Our license number is R4194.
Q. Are your caregivers insured and bonded?
Yes. All our caregivers are employed by our agency and bonded and insured to protect both our caregivers and our clients.
Q. How are your employees screened?
The safety of our clients is extremely important to us. We conduct extensive background checks on all our caregivers, including driving records, professional criminal background check, drug testing and reference checks.
Q. What kind of training do your caregivers receive?
All caregivers receive training on policies and procedures and understanding aging illnesses before starting care with any client. They also receive mandatory ongoing training on all aspects of aging from IPCed. While most home care agencies provide an average of 10 hours of general training, we provide over 120 hours of highly specialized in-home caregiver training.
Q. What makes Home With You Senior Care different from other in-home care companies?
Respect and compassion are at the core of everything we do. We believe in open and consistent communication between all areas of the health and support system – client, caregiver, family members, agency, and health care providers. And when it comes to our staff, we care as much about our employees as we do our clients, which helps us retain high quality, loyal caregivers who have a passion for caring for others. We use an independent customer and client satisfaction measurement firm, Home Care Pulse, to continuously survey both our clients and our caregivers to gauge how well we are doing and to improve our services and employee culture.
Q. What are the advantages of home care?
Home care allows senior loved ones to continue living the incredible lives they’ve worked hard to build in the comfort and familiarity of home. The compassionate assistance provided by in-home caregivers brings joy, connection, and purpose to the lives of our loved ones, and gives family members a peace of mind knowing Mom or Dad is happy and in good hands.
Q. Who can receive in-home care?
We specialize in senior care; however, if the client has an early onset illness, we can also tend to his or her needs.
Q. Are your services available in nursing homes or assisted living facilities?
Yes, we have had many experiences working together with the staff in nursing homes and assisted living facilities in our communities and we can provide care for seniors wherever they call home.
Q. What if my caregiver is sick and cannot make it to my house?
In the event that your caregiver is sick or can otherwise not make it to your home, we will contact you immediately and offer to send a replacement. If this person is new to the client, one of our management staff will accompany the caregiver to make the introduction and explain the care needs to eliminate any stress on the client and/or client family members.

Have questions about Home With You Senior Care’s home care services that weren’t answered on this page? Our dedicated Towson senior care team is always happy to help find the resources you need. Give us a call at (410) 756-0959 or click the button below to fill out our online contact form.

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